Abstract: Outsourcing has grown in
popularity over the last ten
years, especially in Europe.
It surely raises complex
management issues and new
ways of working. Thanks to
TMS case study and the
expertise of the
commentators, ask yourself
the good questions and set
your own policy
Authors: Denyse Julien, Carlos Cordon, Thomas Vollmann, Petri Lehtivaara, IMD Lausanne commented by Kevin Dean, Cisco Systems and Henri Dachary, Solectron Europe
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